✈ Shipping Policy
We proudly ship to the United States, Canada, and the United Kingdom.
🌎 Estimated Delivery: 3-5 Business Days
All orders are shipped within 1-2 business days after purchase. Delivery typically arrives within 3-5 business days. Occasional delays may occur due to technical or logistical issues, but your order will be delivered within the estimated timeframe.
All orders are shipped within 1-2 business days after purchase. Delivery typically arrives within 3-5 business days. Occasional delays may occur due to technical or logistical issues, but your order will be delivered within the estimated timeframe.
| Destination | Standard Shipping | Free Shipping |
|---|---|---|
| 🇺🇸 United States | $7.95 (3-5 days) | Orders over $75 |
| 🇨🇦 Canada | $12.95 (3-5 days) | Orders over $100 |
| 🇬🇧 United Kingdom | $14.95 (3-5 days) | Orders over $100 |
⚠ Delivery Delays: While we strive to deliver all orders within 3-5 business days, occasional delays may occur due to technical issues, customs processing, or carrier logistics. If your order is delayed, please contact our support team and we will resolve it promptly.
You will receive a tracking number via email once your order ships so you can monitor delivery in real-time.
🔄 Return Policy
We want you to love your purchase. If you're not completely satisfied, we offer a 30-day money-back guarantee.
- Items must be returned within 30 days of delivery
- Products must be in original, unopened packaging
- Opened products may be returned if defective or if you experience an adverse reaction
- Return shipping is free for defective items
- Refunds are processed within 5-7 business days after we receive your return
How to Initiate a Return
To start a return, please contact our support team:
- Email: Support@sofiepavit.store
- Phone: (888) 379-4925
Please include your order number and reason for return. Our team will provide return instructions within 24 hours.
Exchanges
If you'd like to exchange a product for a different item, please initiate a return and place a new order. This ensures the fastest processing time.