Frequently Asked Questions

We ship to the United States, Canada, and the United Kingdom. All orders are delivered within an estimated 3-5 business days.

Estimated delivery is 3-5 business days for all destinations (USA, Canada, UK). Orders are processed within 1-2 business days. Occasional delays may occur due to technical or logistical issues, but your order will arrive within the estimated timeframe.

Yes! Free standard shipping for US orders over $75 and for Canada/UK orders over $100.

Absolutely. Once your order ships, you'll receive a tracking number via email to monitor your delivery in real-time.

While rare, delays can occur due to technical issues or carrier logistics. If your order hasn't arrived within 5 business days, please contact us at Support@sofiepavit.store and we'll resolve it immediately.

Yes, all of our products are 100% vegan and cruelty-free. We never test on animals.

All products are dermatologist-formulated and clinically tested. They're designed to be gentle enough for sensitive skin while still being effective.

Yes! Every product in our line is non-comedogenic, meaning they won't clog your pores or cause breakouts.

Store them in your freezer until ready to use. They're designed to deliver a cryo facial experience at home.

We offer a 30-day money-back guarantee. Items must be in original packaging. See our Shipping & Returns page for full details.

Contact us at Support@sofiepavit.store or call (888) 379-4925 with your order number. We'll respond within 24 hours.

Refunds are processed within 5-7 business days after we receive your return.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full credit card information.